Section 01
Subscription price and renewal
YELLOW NOTE All Access costs $10.00 USD per month. The subscription is billed in advance and automatically renews each month using the payment method saved with Stripe until you cancel. There is no free trial. Applicable taxes, if any, are shown in Stripe Checkout before you pay.
Your first billing period begins when Stripe confirms the initial payment. Future renewals generally occur on the corresponding billing date each month. All Access is a digital service; no physical goods are shipped and there is no return process.
Section 02
Digital service delivery
All Access is ordinarily activated promptly after Stripe confirms payment and YELLOW NOTE receives the corresponding subscription event. If access does not appear after a successful payment, contact us with the email associated with your musician account so we can investigate.
Section 03
How to cancel
You may cancel at any time. Sign in to your musician account, visit the All Access page, select “Manage billing,” and complete cancellation in Stripe’s secure customer portal. If you cannot access your account, use the public Contact Us page or call (615) 854-8205 for assistance.
Unless Stripe displays a different effective date before you confirm, cancellation is scheduled for the end of your current paid billing period. You keep All Access benefits through that date. The subscription will not renew again unless you reactivate it before the period ends or purchase a new subscription later.
Section 04
Refund eligibility
Subscription fees are generally non-refundable, and YELLOW NOTE does not provide prorated refunds or credits for unused time, a change of mind, failure to use member benefits, an unsuccessful booking request, or not being selected for an optional member opportunity.
We will review refund requests involving a duplicate or incorrect charge, a charge processed after a timely cancellation because of a technical error, material failure to provide paid access, suspected unauthorized payment, or circumstances where a refund is required by law. Submit the request within 30 days of the charge when possible and include the account email, charge date, amount, and reason. Eligibility is determined after review and does not limit rights that cannot legally be waived.
Section 05
Approved refund timing
Approved refunds are sent through Stripe to the original payment method. After YELLOW NOTE issues a refund, it generally appears as a credit within approximately 5–10 business days, depending on the card network and financial institution. A recent charge may instead disappear from the statement as a reversal. Your bank controls the final posting time.
Section 06
Billing problems and disputes
Contact YELLOW NOTE promptly if you do not recognize a charge, believe a cancellation did not take effect, or experience a billing problem. Giving us an opportunity to investigate is often the fastest resolution and does not waive any rights available through your card issuer or applicable law.
Section 07
Policy changes
We may update this policy for future purchases and renewal periods. Material changes will be posted with a new effective date and communicated when appropriate. The policy in effect when a charge occurs governs that charge, except where applicable law requires otherwise.
Section 08
Request support
Use the Contact Us page for cancellation help, refund requests, or billing questions, or call YELLOW NOTE at (615) 854-8205. Include the email associated with your musician account, but do not send full card numbers or other sensitive payment credentials.